Payment Policy

Last Updated: 19-12-2025

This Payment Policy explains which payment methods we accept, how transactions are processed, how your payment information is protected, and what rights you have under United Kingdom law. This policy complies with the UK Consumer Rights Act 2015, the Data Protection Act 2018 (UK GDPR), and PCI DSS security standards.

At a Glance Overview

1 - ACCEPTED PAYMENT METHODS

We offer a selection of secure payment options for orders placed within the United Kingdom.

1.1 Credit & Debit Cards
We accept the following major card brands:

• Visa
• Mastercard
• American Express (Amex)
• Discover
• Diners Club
• JCB
• UnionPay
• Elo

1.2 Express Checkout Options
For faster checkout, we support:

• Shop Pay
• PayPal
• Google Pay (G Pay)
• Apple Pay

All payments are processed through Shopify’s PCI DSS–compliant checkout system.

2 - PAYMENT SECURITY

We are committed to ensuring that every transaction on our website is safe, encrypted, and securely processed.

2.1 Encrypted & Secure Payment Processing

• All transactions are protected using SSL (Secure Socket Layer) encryption.

• Your payment information is securely transmitted and cannot be intercepted by third parties.

• We never store full credit card numbers or CVV data on our servers.

2.2 PCI DSS Compliance
All payments processed through Shopify Payments or approved third-party gateways comply with the Payment Card Industry Data Security Standard (PCI DSS) Level 1.

2.3 Fraud Prevention
To protect customers and prevent unauthorised use, we may automatically screen transactions using fraud-detection systems, temporarily hold or decline high-risk transactions, request additional verification, or contact your payment provider where required. These measures help ensure that every purchase is safe and authorised.

3 - CURRENCY & TAXES

3.1 Currency
All prices on our website are displayed and charged in British Pounds (GBP £).

If your card or payment method uses a different currency, your bank or provider may apply conversion fees. These are not charged by Carter Lane.

3.2 Taxes & Duties
Carter Lane is operated by SHETA GLOBAL LLC, a United States-registered company. Transparency is core to our business:

• All prices listed on our website are final.

• The price displayed at checkout is the final price you pay.

• For standard orders within the UK, we handle the logistics to ensure no hidden import duties or domestic taxes are added by the courier upon delivery.

• If our tax status changes in the future, we will update this policy and clearly display all required tax information at checkout.

4 - TROUBLESHOOTING PAYMENT ISSUES

If your payment is declined or fails to process, you may try:

• Verifying your card or account details (expiry date, billing address).

• Ensuring your card is enabled for online or international transactions.

• Checking that sufficient funds or credit are available.

• Contacting your bank or payment provider.

• Trying a different payment method.

If issues continue, please contact us at support@carter-lane.co.uk and we will be happy to assist.

5 - PRIVACY & DATA PROTECTION

All payment-related personal information is handled in accordance with:

• The UK General Data Protection Regulation (UK GDPR).

• The Data Protection Act 2018.

• Our Privacy Policy.

  We do not sell, rent, or disclose your payment information to third parties except where required by law or necessary to complete your order. We never store full card numbers.

COMPANY INFORMATION

Trading Name: Carter Lane
Legal Entity: SHETA GLOBAL LLC
Company Number: 7749767

Authorized Return Center:
Unit 3, Tungsten Park, Bardon Rd, Coalville LE67 4BL, United Kingdom

Registered Business Address:
8206 Louisiana Blvd NE Suite A, Albuquerque New Mexico 87113, United States

Pricing & Transparency: Transparency is core to our business. All prices listed on our website are final. The price you see is the price you pay. There are no hidden fees, import duties, or surcharges payable upon delivery for our UK customers.

Please note: Our headquarters does not operate a public showroom. All returns must be directed to the logistics address listed above.

CONTACT INFORMATION

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Customer Support Email: support@carter-lane.co.uk
Customer Support Phone: +44 7537167449

Customer Service Hours (London Time / GMT):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM