About Us

Welcome to Carter Lane: Where Style Meets Transparency

At Carter Lane, we believe that modern essentials should move with you—wherever your day takes you. Whether you are working, unwinding at home, or out with friends, our collection is designed to fit effortlessly into your lifestyle. Our mission is simple: to provide high-quality, easy style at the right price, allowing you to step into every moment feeling like your best self.

Our Business Model

To offer a diverse and high-quality collection, we manage our brand operations from our administrative headquarters in the United States while utilizing international fulfillment centers for efficient distribution. Although we are a US-based entity, we have designed our entire operation to provide a seamless, local experience for our UK customers.

Why Choose Carter Lane?

Although we operate as an international brand, your purchase is fully protected by United Kingdom legislation and our comprehensive service commitment:

  • 7-Day Dedicated Support: Our customer service team is available 7 days a week to assist with product inquiries, order tracking, and post-purchase support.
  • 30-Day Reflection Period: In accordance with our commitment to satisfaction, you have the right to return your purchase within 30 days of receipt.
  • Secure & Verified Checkout: We utilize industry-standard SSL encryption and are PCI DSS compliant. We offer only secure payment methods, including major credit cards and express checkout options, ensuring your data is always protected.

QUALITY CONTROL & PRODUCT SELECTION

Our sourcing team selects products based on rigorous criteria to ensure every item reflects the Carter Lane standard. We collaborate exclusively with verified suppliers who demonstrate high reliability and consistent manufacturing quality.

While we do not directly manufacture the goods ourselves, we perform periodic evaluations of our entire collection using comprehensive customer feedback and return data. This data-driven approach allows us to continuously optimize our catalog and promptly remove any products that fail to meet our high performance and quality expectations.

COMPANY & CONTACT INFORMATION

1. Business Identity & Legal Disclosure

  • Trading Name: Carter Lane
  • Legal Entity: SHETA GLOBAL LLC
  • US Business Registration Number: 7749767 (Registered in New Mexico, USA)

2. Business headquarters & Return Address

Registered Business Address (USA):
8206 Louisiana Blvd NE Suite A, Albuquerque New Mexico 87113, United States

Authorized UK Return Center (Postal Only): 
Unit 3, Tungsten Park, Bardon Rd, Coalville LE67 4BL, United Kingdom

Important Note: Our USA headquarters is an administrative office and does not have a public showroom. All physical returns must be sent to our UK logistics address above.

3. Pricing, Tax & Duty Transparency

  • Final Price Guarantee: The price you see at checkout is the final price you pay.
  • No Hidden Fees: We handle all international logistics and customs formalities to ensure that no hidden import duties, VAT, or courier surcharges are payable upon delivery for our UK customers.

4. Contact Information

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Customer Support Email: support@carter-lane.co.uk
Customer Support Phone: +44 7537167449

Customer Service Hours (London Time / GMT):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM

Commitment to Privacy

We value your privacy and security. Please refer to our Privacy Policy, Terms of service, and Refund Policy for more information.

Questions?

Check our FAQ page for answers to common questions. If you still need help, feel free to email us at support@carter-lane.co.uk.