Cookie Policy

Last Updated: 12-19-2025

This Cookie Policy explains how SHETA GLOBAL LLC (trading as Carter Lane) uses cookies and similar technologies (such as pixels, web beacons, tags, and scripts) when you visit https://carter-lane.co.uk/ (the “Website”). It forms part of our Privacy Policy and is written in accordance with the UK General Data Protection Regulation (UK-GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. AT A GLANCE OVERVIEW (SUMMARY)

Subject Policy Detail
Data Controller SHETA GLOBAL LLC (United States)
Primary Laws UK-GDPR & PECR (United Kingdom)
Security Standard 100% SSL/HTTPS Encrypted Data Collection
Consent Model "Opt-in" via banner for non-essential cookies
Supervisory Authority Information Commissioner’s Office (ICO)


2. WHAT ARE COOKIES AND SIMILAR TECHNOLOGIES?

  • Cookies: Small text files stored on your computer, tablet, or mobile device that allow the Website to recognise your device and store visit information.
  • Session Cookies: These are deleted immediately when you close your browser.
  • Persistent Cookies: These remain on your device for a set period or until manually deleted.
  • Similar Technologies: We also use pixels, tags, web beacons, and scripts, which operate in a comparable way to track interactions.

3. LEGAL BASIS AND CONSENT (UK)

In accordance with the UK-GDPR:

  • Legitimate Interest: Essential (strictly necessary) cookies operate without consent because they are required for the core functionality and security of the Website.
  • Consent: All non-essential cookies (Performance, Functional, Marketing) are used only after you provide explicit consent via our cookie banner.

4. CATEGORIES OF COOKIES WE USE

  • A. Strictly Necessary Cookies (Essential): These are vital for the Website to function. Without them, features like the shopping cart, secure checkout, and fraud prevention would not work properly.
  • B. Performance and Analytics Cookies: These collect aggregated or anonymised information about how visitors use the Website to help us improve design and performance.
  • C. Functional Cookies: These remember choices you make (such as region, currency, or previously viewed products) to provide a personalised experience.
  • D. Marketing and Advertising Cookies: These are used to deliver relevant ads, measure ad performance, and create anonymised remarketing audiences via platforms like Google Ads and Meta Ads.

5. MANAGING YOUR COOKIE PREFERENCES

When you first visit, a banner allows you to accept all, reject non-essential, or customise settings. You can also manage cookies directly via your browser:

  • Chrome: chrome://settings/cookies
  • Safari: Preferences → Privacy
  • Edge: Settings → Cookies and Site Permissions
  • Firefox: Options → Privacy & Security

6. THIRD-PARTY COOKIES AND INTERNATIONAL TRANSFERS

Some cookies are provided by trusted external vendors whose policies can be viewed here:

  • Google Analytics: Used to measure traffic and understand visitor behaviour. View Google Privacy Policy.
  • Meta Pixel (Facebook/Instagram): Used to measure advertising effectiveness. View Meta Privacy Policy.
  • Shopify Cookies: Used for checkout, cart functionality, fraud prevention, and security. View Shopify Cookie Policy.
  • Transfers: Cookie data may be processed on US servers, protected by Standard Contractual Clauses (SCCs).

7. RETENTION PERIODS

  • Session Cookies: Deleted when the browser closes.
  • Analytics Cookies: Active for up to 24 months.
  • Marketing Cookies: Active for up to 3 months.
  • Preference Cookies: Typically remain for 6–12 months.

8. YOUR RIGHTS AND COMPLAINTS

Under the UK-GDPR, you have the right to access your data, request correction, or withdraw consent. If unsatisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/.

COMPANY & CONTACT INFORMATION

1. Business Identity & Legal Disclosure

  • Trading Name: Carter Lane
  • Legal Entity: SHETA GLOBAL LLC
  • US Business Registration Number: 7749767 (Registered in New Mexico, USA)

2. Business headquarters & Return Address

Registered Business Address (USA):
8206 Louisiana Blvd NE Suite A, Albuquerque New Mexico 87113, United States

Authorized UK Return Center (Postal Only): 
Unit 3, Tungsten Park, Bardon Rd, Coalville LE67 4BL, United Kingdom

Important Note: Our USA headquarters is an administrative office and does not have a public showroom. All physical returns must be sent to our UK logistics address above.

3. Pricing, Tax & Duty Transparency

  • Final Price Guarantee: The price you see at checkout is the final price you pay.
  • No Hidden Fees: We handle all international logistics and customs formalities to ensure that no hidden import duties, VAT, or courier surcharges are payable upon delivery for our UK customers.

4. Contact Information

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Customer Support Email: support@carter-lane.co.uk
Customer Support Phone: +44 7537167449

Customer Service Hours (London Time / GMT):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM